Where does the furniture come from?
High Point Furniture NC offers an extensive collection of fine-quality classic and contemporary home furnishings from the leading manufacturers in the country at surprisingly affordable prices. Our High Point location gives us direct access to North Carolina's world-famous furniture industry and a comprehensive network of reliable bonded shipping agents, providing nationwide delivery direct from the factory to your home.
When you purchase from High Point Furniture NC, we save you money by cutting costs, never by reducing quality. You save because our furniture is only shipped once-direct to you, never to furniture stores or regional warehouses. You also save because we're close to the manufacturers and don't need to keep a large inventory, and we don't maintain expensive showrooms.
We only sell online so we can keep our great low prices.
When does my credit card get charged?
Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.
How do I pay?
Payment: The fastest payment and delivery is by Credit Card or PayPal. Product prices do not include shipping and handling (delivery charges), unless stated FREE DELIVERY does not include Administrative and Insurance cost. Full payment U.S. dollars of the purchase price, estimated shipping charges and any applicable taxes must be tendered with the placement of your order. We accept Visa, Master-Card and Discover (America Express add 3% sale of the price). We accept cashier checks, cash and money orders, but only through our telephone sales department. 1-366-886-7789. We do not accept any other form of payment, and do not offer C.O.D. terms.
How much is shipping?
How much does white glove delivery cost? The actual cost of white glove delivery may vary depending on factors such as the type of product, size of the item, and delivery destination. Calculated shipping is only to the 48 contiguous states. Call for Shipping Quote? 336.886.7789. To calculate shipping, add the items to your cart and press "checkout".
What about assembly?
Up to 1 hour of extra assembly time is included. The delivery company will assemble most items (Chairs for example) before they are loaded onto the truck for delivery so there are few items that need to be assembled at your home. Almost everything else can be assembled easily within that time frame.
How will my furniture ship?
Because High Point, North Carolina is the furniture capital of the United States, there are many different white glove delivery furniture carriers ready to deliver your new furniture to your home! All the delivery companies we use have been servicing the furniture industry for many years and their reputation for furniture delivery is top notch.
We order your furniture directly from the manufacturer. Prices posted on the website does not include shipping or applicable taxes. Shipping charges provided at the time of order are estimates only, and are subject to confirmation by the independent carrier that will deliver your order. All items delivered to locations in North Carolina are subject to sales tax. If you purchase the items the consumption in North Carolina, you are subject to the North Carolina use tax. If your state assesses any use tax for items purchased and delivered from outside the state, you are responsible for reporting and paying such taxes.
Deliveries/ Set-up/Pick up
Deliveries: Our In Home Delivery Services will notify the customer 2-3 days prior to loading their merchandise for delivery. The customers is given a specific date and a three hour window when the delivery will be made. Deliveries are scheduled seven days a week from 7:00 am to 9:00 pm. If no one is home to receive your delivery, a repeat delivery charge will be incurred. A signature is required at the time of delivery. Also note that if your home is not accessible to our truck, it will be your responsibility to provide a means of transportation from the truck to your home.
Note: Shipping furniture isn't generally like putting a letter in the mail. In most cases your product will be received within 6 weeks or so from the time the payment clears. We do ask that you allow as much as 4 to 8 weeks for delivery before going into panic. Sometimes manufacturers and trucking companies have delays which can affects our inventory as well as delivery to the end customer.
Please measure all stairwells, hallways, doorways and elevators to be sure there is adequate clearance. When the carrier calls to schedule delivery, advise them of these dimensions and any other conditions of your home and property that might be an issue, such as steep or winding driveways, long flights of steps or icy or snowy conditions. Remote or alternate locations may cause delivery surcharge, or may require that you deliver at an alternate location that is accessible.
Set-Up: Our drivers are on a very tight schedule each day. The shipping company will provide two men to offload, carry in, and place the furniture in the room for the customer. They will place your furniture where you want it one time. They will break down and condense all packaging material and place where customer requests. We cannot move existing furniture nor dispose of it. Normal set up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. We are not equipped to dust, hang mirrors on walls, assemble baby beds or water beds, level furniture on carpet, or cut bed slats. We also do not assemble "knock-down", "flat-packed", or "ready-to-assemble" furniture, as this is typically a very time consuming task. High Point Furniture NC and/or the In-Home Delivery Service cannot be responsible for any damages to furniture, floors, or walls in the event a piece of furniture is too large to fit into your residence or weighing over 400 pounds. Generally, we will not bring back an item because it will not fit in your home so please take measurements and make certain that the piece(s) will fit before our driver arrives.
Customer Pick-Up: If you choose, you can pick up your order from the carrier's loading port in North Carolina. If you would like to do this, please let us know when you place your order. The carrier or we will notify you when it is ready so you can schedule a time to pick it up. Furniture needs to be ready for pickup at least twenty-four hours beforehand. Please make sure your vehicle is large enough to accommodate the stuff and bring extra help for loading. Sales tax in North Carolina must be applied to all orders for pick-up.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
What if My Shipment Arrives Damaged?
Claims: In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. Shipping damage is the responsibility of the carrier, and any manufacturing defects are the responsibility of the manufacturer. You MUST describe it on the bill of lading before the driver leaves, in order that the furniture can be returned for repair or replacement. If you do not properly report damage/defects at the time of delivery, we cannot accept later claims. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. In many cases, damage or defects can be corrected on site, eliminating the need to repack and return the goods.
What is the Cancellation Policy?
We put great care into processing, inspecting, and delivering your order. For that reason, we are unable to process returns or refunds once merchandise has been accepted. If we are able to cancel your order before it arrives at the shipping company, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation.
What is the Return Policy?
RETURNS: We do not accept returns unless you call us or email us as to your dissatisfaction with our merchandise and we will try to work with you, but if the item was well described with good intent then most of the time, all sales are final.
You are responsible for round trip freight if the furniture has already been shipped with the exception of damaged merchandize. Please contact us and we will assess your situation. A 40% re-stocking fee is also deducted from your refund for furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise.
Any returns must be in their original packaging. Items will not be authorized for return after 30 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Area RugsArea rug exchanges and returns are handled by contacting 336.886.7789. Please note: all returns for accommodations require a restocking fee of 10%.
If you have any questions about our product line that are not answered on this web site, simply e-mail us at HPFNC@aol.com.